Refund policy

Thank you for shopping at Cosmo Cuddles, your go-to brand for adorable and comfortable baby clothes. We strive to provide you with the best products and shopping experience. However, we understand that there may be occasions when you need to return or exchange an item. This Refund Policy outlines the terms and conditions for refunds, exchanges, and returns.

  1. Eligibility for Refunds:

    • To be eligible for a refund, the item must be returned within 7 days of the purchase date.
    • The item must be unused, in its original condition, and in its original packaging.
    • Proof of purchase, such as the order confirmation or receipt, is required.
  2. Non-Refundable Items:

    • We cannot accept returns or issue refunds for items that have been personalized, monogrammed, or customized according to your specifications.
    • We do not offer refunds for gift cards or promotional items.
  3. Return Process:

    • To initiate a return, please contact our customer support team at [contact information]. Provide them with your order details and the reason for your return.
    • Our team will guide you through the return process, including providing you with a return authorization (RA) number, if applicable.
    • Pack the item securely in its original packaging and include any accessories or tags that came with it.
    • Clearly mark the RA number on the outside of the package.
    • You are responsible for the shipping costs associated with returning the item unless it was received damaged or defective.
  4. Refund Options:

    • Once we receive the returned item and verify its condition, we will initiate the refund process.
    • The refund will be issued using the same payment method used for the original purchase.
    • Depending on your payment provider, it may take some time for the refund to be processed and reflected in your account.
  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
    • Exchanges are subject to product availability.
    • If the desired item is out of stock, we will issue a refund or provide a store credit.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide them with the necessary details and, if possible, attach a photo showing the issue.
    • We will arrange for a replacement or issue a refund, depending on your preference.
  7. Store Credit:

    • In certain cases, we may offer store credit as an alternative to a refund.
    • Store credit can be used towards future purchases on our website.

Please note that this refund policy applies only to purchases made directly from Cosmo Cuddles. If you purchased our products from a third-party retailer, please refer to their respective refund policy.

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or concerns regarding our refund policy, please reach out to our customer support team. We are here to assist you and ensure your complete satisfaction with our products.

Last updated: 06/08/23

Cosmo Cuddles Team